At Idiello.com, we aim to provide a smooth and reliable shopping experience for every customer. We carefully process orders, ensure fast delivery, and offer a simple return process in case you are not fully satisfied with your purchase. Please read our Refund and Returns Policy carefully before placing an order.

1. Order Processing & Delivery

We process all orders quickly after confirmation to ensure fast dispatch.

  • Orders are usually processed within 24–48 hours
  • Delivery time is typically 3–7 business days
  • All orders come with tracking information, so you can easily monitor your shipment

Once your order is shipped, you will receive a tracking number via email or message to follow your delivery status in real time.

2. Return Eligibility

We want you to shop with confidence. If you are not satisfied with your product, you can request a return under the following conditions:

  • Return must be requested within 10 days of delivery
  • Product must be unused and unworn
  • Item must be in its original packaging with tags attached
  • Product must be in the same condition as received

Please note that used, damaged, or altered items may not be accepted for return.

3. Return Time Frame

Returns must be initiated within 3 days of receiving the product request confirmation from our support team. After approval, you will receive return instructions.

It is important to contact us as soon as possible to ensure a smooth return process.

4. Refund Policy

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

  • If approved, your refund will be processed
  • Refunds are issued to your original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider

If the returned item does not meet our conditions, the refund may be rejected or partially approved.

5. Exchange Policy

We currently offer exchanges in certain cases, such as:

  • Wrong size received
  • Defective or damaged product
  • Incorrect item shipped

If you need an exchange, please contact our support team, and we will guide you through the process.

6. Return Process

To start a return, follow these simple steps:

  • Contact our support team via email or contact form
  • Provide your order number and reason for return
  • Wait for return approval and instructions
  • Send the item back securely using the provided details

Once we receive and inspect your item, we will update you regarding your refund or exchange.

7. Non-Returnable Items

Some items may not be eligible for return, including:

  • Items marked as final sale or clearance
  • Used, washed, or damaged items caused by the customer
  • Items without original packaging or tags

8. Shipping Costs for Returns

In most cases:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable

If the return is due to our error, we will cover the return shipping cost.

9. Customer Support

Our support team is always ready to help you with any issue related to returns, refunds, or exchanges.

We aim to respond quickly and resolve all queries as smoothly as possible.

10. Final Note

At Idiello.com, customer satisfaction is our priority. We work hard to ensure that every order meets your expectations. If something isn’t right, we are here to fix it quickly and fairly.